Customer Account Agreement

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING VERA MONEY’S SERVICES.

This Customer Account Agreement (“Agreement”) is a legally binding contract between you and Verde, Inc. dba Vera Money By opening an account, accessing the Vera AI mobile application, or using any Vera Money product or service, you agree to be bound by all terms and conditions of this Agreement, Vera Money’s Privacy Notice, Vera Money’s Fee Schedule, Vera Money’s eSign Consent, and all other disclosures incorporated herein by reference. The terms “Vera,” “Veramoney,” “Vera Money,” and “Vera AI” refer to Verde, Inc. dba Vera Money and are used interchangeably throughout this Agreement.

Effective Date

April 30, 2026

Governing Law

State of Missouri; applicable federal law

Sponsor Bank

First Federal Bank of Kansas City, Member FDIC — see Section 3

Contact

+1 844 222 8631 • support@veramoney.com • veramoney.com

Mailing Address

Vera Money, 2602 Valley Way, Cheverly, MD 20785-2959

This Agreement contains an Arbitration Agreement and Class Action Waiver in Section 27. Please read that section carefully.

1. DEFINITIONS

As used in this Agreement, the following terms have the meanings set forth below:

“Agreement” means this Customer Account Agreement, Terms and Conditions, together with Vera Money’s Privacy Notice, Fee Schedule, eSign Consent, Truth in Savings Disclosure, EFT Error Resolution Disclosure, and all other disclosures, notices, schedules, and addenda incorporated herein by reference, each as amended from time to time.
“Vera Money,” “Vera,” “Veramoney,” “Vera AI,” “we,” “our,” and “us” refer to Verde, Inc., dba as Vera Money, a Delaware corporation, and its successors and assigns. These terms are used interchangeably throughout this Agreement.
“Account” means any Vera Checking Account, Vera Savings Account, or other account product offered by Vera Money and opened by you pursuant to this Agreement.
“Checking Account” means Vera Money’s non-interest-bearing demand deposit account used for everyday spending, bill payment, and transfers, accessible through the Vera AI app.
“Savings Account” means Vera Money’s interest-bearing savings account, subject to applicable transaction limitations, accessible through the Vera AI app.
“Sponsor Bank” means the FDIC-insured depository institution through which Vera Money provides banking services and holds customer deposits. Vera Money’s current Sponsor Bank is First Federal Bank of Kansas City, Member FDIC. The current Sponsor Bank is also identified at veramoney.com/sponsor-bank and may change from time to time upon notice to you.
“Services” means all products, features, tools, and services offered by Vera Money through the Vera AI mobile application, the veramoney.com online portal, automated telephone services, and any other Vera Money channel, including payment processing, fund transfers, bill payment, debit card services, digital wallet services, and any other feature offered now or in the future.
“Vera AI App” or “App” means Vera Money’s proprietary mobile application, available for download on iOS and Android, through which customers access their Accounts and Services.
“Authorized User” means any individual you authorize to access or use your Account, including through a linked card or account access credentials.
“EFT” means an electronic fund transfer as defined under the Electronic Fund Transfer Act (15 U.S.C. § 1693a) and Regulation E (12 C.F.R. Part 1005).
“Available Balance” means the amount of funds in your Account that are available for immediate use, after deducting any pending transactions, holds, or restrictions.
“Fee Schedule” means Vera Money’s current schedule of fees and transaction limits, available at veramoney.com/fees and in the App, as amended from time to time.
“Governmental Authority” means any federal, state, or local government, regulatory agency, court, or other authority with jurisdiction over Vera Money or your Account.
“You” and “your” mean the individual or entity that has opened an Account with Vera Money pursuant to this Agreement, including any Authorized User.

2. ACCOUNT OPENING AND ELIGIBILITY

2.1 Eligibility Requirements

To open and maintain a Vera Money Account, you must always:

Be a natural person who is at least eighteen (18) years of age (or the age of majority in your jurisdiction of residence, if higher);
Be a United States citizen, lawful permanent resident with a valid Social Security Number (SSN);
Provide a valid U.S. residential address (P.O. boxes are not accepted as your primary address);
Have a valid email address and mobile phone number capable of receiving SMS messages;
Not be the subject of any applicable sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC);
Not have a Vera Money Account previously closed for cause, including for fraud, abuse of the dispute process, or violation of this Agreement.

2.2 Identity Verification — Customer Identification Program

Federal law requires Vera Money to verify the identity of every person who opens an Account. Consistent with Section 326 of the USA PATRIOT Act and Vera Money’s Customer Identification Program, you must provide your full legal name, date of birth, residential address, and Social Security Number. You must also provide a government-issued photo ID and submit to Vera Money’s electronic identity verification process, which includes document authentication and biometric liveness detection. Vera Money reserves the right to verify your identity through third-party databases and credit bureau records. We may be unable to open your Account if we cannot verify your identity to our satisfaction.

2.3 Account Ownership

Vera Money currently offers individual accounts only. Accounts may not be opened jointly with another person. When your application is approved, Vera Money opens two accounts for you at the same time: a Vera Checking Account (a non-interest-bearing transaction account) and a Vera Savings Account (an interest-bearing account). Both accounts are opened together as a single account relationship — you do not apply for them separately, and you cannot open one without the other. The rates, fees, and terms that apply to each account are disclosed in Vera Money’s Truth in Savings Disclosure, which you receive before your accounts are opened. You may not hold more than one (1) Checking Account and one (1) Savings Account at a time. Accounts are non-transferable and may not be assigned to any other person.

2.4 Business Use

Vera Money Accounts are intended for personal, family, and household use. You may not use your Account primarily for business purposes. Vera Money reserves the right to close any Account that Vera Money determines, in its sole discretion, is being used primarily for commercial or business purposes.

3. BANKING SERVICES AND FDIC INSURANCE

Vera Money, a DBA of Verde, Inc., is a financial technology company, not a bank. Vera Money is not FDIC-insured. Funds may be held for your benefit by First Federal Bank of Kansas City, Member FDIC.

Funds in custodial accounts may be eligible for FDIC insurance coverage on a pass-through basis, subject to certain regulatory requirements and conditions being met (for example, proper recordkeeping and ownership identification). FDIC insurance only protects against the failure of an FDIC-insured bank; it does not protect against losses due to fraud, theft, market events, or Vera Money’s operations.

FDIC insurance coverage is subject to the standard insurance limits — currently up to $250,000 per depositor, per insured bank, for each account ownership category. Your total coverage depends on your relationship with the bank and the aggregate balances you hold there, including through other accounts you may maintain directly with the same bank.

3.1 FDIC Insurance

Your deposits at the Sponsor Bank are insured by the Federal Deposit Insurance Corporation (FDIC) up to the maximum limit permitted by law, currently $250,000 per depositor, per insured bank, per ownership category. FDIC insurance covers your deposits in the event of the Sponsor Bank’s failure. FDIC insurance does not protect against investment losses or Vera Money’s business failure. Vera Money is not itself FDIC-insured. Vera Money’s Sponsor Bank is First Federal Bank of Kansas City, Member FDIC. For more information about FDIC insurance, visit fdic.gov.

3.2 Relationship with Sponsor Bank

First Federal Bank of Kansas City is a state chartered insured depository institution that is organized in a mutual form of ownership without shareholders. By virtue of this Agreement, you do not obtain rights under applicable state or federal law as a depositor to ownership in the Bank or its mutual holding company and you do not have the right to elect directors, vote on a bank conversion from cooperative to stock form or purchase stock in the event of a conversion.

4. ACCOUNT FEATURES AND SERVICES

4.1 Vera Checking Account

Your Vera Checking Account is opened at the same time as your Vera Savings Account when your application is approved. It is a non-interest-bearing demand deposit account that allows you to: (i) store funds; (ii) make purchases using your Vera Money Debit Card; (iii) send and receive electronic fund transfers; (iv) pay bills; (v) access your funds at ATMs; and (vi) use all other features made available through the Vera AI App. Your Checking Account does not earn interest. There is no minimum balance requirement and no monthly maintenance fee.

4.2 Vera Savings Account

Your Vera Savings Account is opened automatically at the same time as your Vera Checking Account when your application is approved. It is an interest-bearing account. The interest rate and Annual Percentage Yield (APY) applicable to your Savings Account are disclosed in Vera Money’s Truth in Savings Disclosure, available at veramoney.com/savings-terms and in the App. Transaction limitations apply to Savings Accounts as set forth in Section 10 of this Agreement.

4.3 Vera Money Debit Card

Vera Money will issue you a Mastercard®-branded Vera Debit Card (the “Card”) upon account opening for use with your Checking Account. The Card may be used wherever Mastercard debit cards are accepted for purchases, cash access, and other transactions. Use of your Card is subject to the transaction limits set forth in Vera Money’s Fee Schedule. A virtual version of your Card is available immediately upon account opening through the Vera AI App; your physical Card will arrive by mail within 7–10 business days. By using your Card, you authorize Vera Money to debit your Checking Account for the amount of each transaction plus any applicable fees.

4.4 ATM Access

You may use your Vera Money Debit Card to withdraw cash at any ATM that accepts Mastercard® debit cards. Vera Money charges a fee of $2.50 per Domestic ATM withdrawal and $5.00 plus 3% of the withdrawal amount per international ATM withdrawal, regardless of the ATM network or operator. The ATM operator may also impose a separate surcharge fee at the time of the transaction, which is charged by the ATM operator and is not a Vera Money fee. There is no Vera Money fee for an ATM balance inquiry, although the ATM operator may charge you one. Current ATM fees are available at veramoney.com/fees and in the Vera AI App.

5. FUNDING YOUR ACCOUNT

You may fund your Account by the following methods, subject to the applicable limits set forth in Vera Money’s Fee Schedule:

ACH Transfer from an External Bank Account: Link an external U.S. bank or credit union account through the Vera AI App. Standard outbound ACH transfers are free and typically reach the receiving institution within one to three business days.
Incoming ACH or Wire Transfer: Receive funds via ACH credit or wire transfer from a third party. Incoming domestic wire transfers are free.
Direct Deposit: Arrange for your payroll, government benefits, or other recurring income to be deposited directly to your Vera Checking Account by providing your account and routing number to your employer or benefits provider.

Funds Availability: Funds deposited to your Account may not be immediately available for withdrawal or use. Vera Money’s Funds Availability Policy governs when deposited funds become available and is incorporated herein by reference. Incoming ACH credits and electronic direct deposits are available on the business day Vera Money receives them, in accordance with Vera Money’s Funds Availability Policy and Regulation CC. Wire transfers are generally available the same business day as receipt. Holds may apply for new accounts, large deposits, or re-deposited items.

6. TRANSFERS AND PAYMENTS

6.1 Authorized Transfers

By initiating a transfer or payment through the Vera AI App or any other Vera Money channel, you authorize Vera Money to debit your Account in the amount of the transfer plus any applicable fees. You represent and warrant that you are authorized to initiate each transfer and that the information you provide (including payee account numbers and routing numbers) is accurate and complete. Vera Money is not responsible for misdirected payments caused by your error.

6.2 Transaction Limits

All transfers and payments are subject to the transaction limits set forth in Vera Money’s Fee Schedule, including per-transaction, daily, and monthly limits. Vera Money reserves the right to adjust transaction limits at any time based on your account history, risk profile, and other factors. Current limits are available at veramoney.com/fees and in the App.

6.3 Insufficient Funds; No Overdraft

Vera Money does not permit overdrafts. If your Account has insufficient funds to cover a transaction at the time of the transaction, the transaction will be declined. Vera Money does not charge an insufficient funds fee or overdraft fee. If a deposit is returned unpaid after posting, Vera Money may reverse the credit to your Account. You remain responsible for ensuring that your Account maintains a sufficient balance to cover all transactions you initiate.

6.4 Stop Payment

You have the right to stop payment on a preauthorized recurring electronic fund transfer by notifying Vera Money at least three (3) business days before the scheduled transfer date, by phone at +1 844 222 8631, by email at support@veramoney.com, or through the Vera AI App. A stop payment fee may apply as set forth in the Fee Schedule. Vera Money’s obligations and your rights with respect to stop payments are governed by Regulation E and Vera Money’s EFT Error Resolution Disclosure.

6.5 Cancellation of Transactions

Once a payment or transfer has been submitted, it may not be cancelled or reversed except as expressly permitted by applicable law or Vera Money’s then-current cancellation policy. Instant and real-time payment transactions are generally irrevocable once processed.

7. ACH DEBIT AUTHORIZATION

By linking an external financial institution account to your Vera Money Account and initiating an ACH debit, you authorize Vera Money to initiate ACH debit entries to your external account in the amounts and on the dates you specify. This authorization remains in effect until you revoke it by updating your linked account settings in the Vera AI App or by notifying Vera Money in writing at least three (3) business days prior to the next scheduled transfer.

Representment: If an ACH debit is returned for insufficient funds, Vera Money reserves the right to re-present the transaction up to two (2) additional times on the business days following the initial return. A returned-item fee may apply each time a transaction is presented and returned. You will not receive advance notice of representment attempts.

Non-Business Day Transfers: If a scheduled ACH transfer date falls on a Saturday, Sunday, federal banking holiday, or any other non-business day, the transfer will be processed on the next succeeding business day. You should ensure sufficient funds are available beginning on the scheduled date and through the next business day.

NACHA Compliance: You acknowledge that ACH transactions initiated through your Vera Money Account are subject to the NACHA Operating Rules, and that the origination of ACH transactions to your account must comply with the provisions of U.S. law.

8. DEBIT CARD USE AND CARD CONTROLS

8.1 Card Use and Authorization

By using your Vera Money Debit Card, you authorize Vera Money to debit your Checking Account for the amount of each transaction plus applicable fees. Transactions are generally authorized in real time and posted to your Account within one (1) business day. For certain transaction types (e.g., hotel holds, car rentals), a merchant may place a pre-authorization hold on your Account for an amount greater than the final transaction amount; funds subject to a hold are not available until the hold is released.

8.2 Card Security and Safeguarding

You are responsible for safeguarding your Card, Card number, PIN, and account credentials. Do not share your Card, PIN, or login credentials with any person. If your Card is lost or stolen, or if you believe your Card number or credentials have been compromised, you must notify Vera Money immediately by calling +1 844 222 8631 or through the Vera AI App. Your liability for unauthorized Card transactions is governed by Regulation E and Vera Money’s Zero Liability Policy as described in Vera Money’s EFT Error Resolution Disclosure.

8.3 Card Controls

You may manage your Card through the Vera AI App, including: locking and unlocking your Card; setting spending limits and merchant category restrictions; enabling or disabling international transactions; and reporting your Card as lost or stolen. Card controls take effect immediately upon your action in the App.

8.4 Card Replacement

If your Card is lost, stolen, or damaged, you may request a replacement Card through the Vera AI App or by contacting Vera Money customer support. Standard replacement cards are delivered within 7–10 business days. Expedited delivery is available for an additional fee as set forth in the Fee Schedule.

9. FEES

By opening and maintaining a Vera Money Account, you agree to pay all applicable fees as set forth in Vera Money’s Fee Schedule, available at veramoney.com/fees and in the Vera AI App. Vera Money may deduct applicable fees directly from your Account at the time the fee is incurred. Key fees currently applicable to Vera Money Accounts include:

Fee

Amount

Monthly Maintenance Fee

None

Insufficient Funds / Returned Item Fee

Domestic ATM Withdrawal (per transaction)

$2.50

International ATM Withdrawal (per transaction)

$5.00 plus 3.00% foreign transaction fee

Foreign Transaction Fee

3.00% of each transaction

Same-Day ACH Transfer

$1.50

Outgoing Domestic Wire Transfer

$20.00

Incoming Domestic Wire Transfer

$0.00

Stop Payment Fee

$25.00

Card Replacement (expedited)

$15.00

Account Research (per hour)

$25.00

Fees may be changed with at least 30 calendar days’ advance written notice to you before the change takes effect, as required by Regulation DD, 12 C.F.R. § 1030.5(a), except that Vera Money may reduce or eliminate fees at any time without advance notice.

10. TRANSACTION LIMITATIONS

The following transaction limitations apply to your Account. Vera Money sets its own Savings Account limitations.

Debit Card — Daily POS Limit: $2,000 per business day ($500 for new accounts opened in the first 30 days)..
ATM Withdrawal — Daily Limit: $500 per business day (for new accounts opened in the first 30 days).
ACH External Transfer (outbound) – Per Transaction: $25,000 ($5,000 during the first 30 days after account opening).
ACH External Transfer – Monthly: $775,000.
Digital Wallet Load (inbound ACH) – Per Transaction: $5,000. Digital Wallet Load (inbound ACH) – Daily: $10,000.

Vera Money reserves the right to impose lower limits based on your account history, risk profile, or regulatory requirements, and to increase limits for eligible customers upon request. Enhanced limits may require additional identity verification.

11. DORMANT ACCOUNTS AND ESCHEATMENT

Dormant: Your Account will be classified as dormant if there is no customer-initiated transactional activity for one year (Checking Account) or two years (Savings Account). You may reactivate your Account at any time at no charge by logging into the Vera AI App, contacting Vera Money at +1 844 222 8631, or emailing support@veramoney.com.

Escheatment: If your Account remains dormant for the period prescribed by the unclaimed property law of your state of residence, the Sponsor Bank (or Verde, acting on the Sponsor Bank’s behalf) is required to report and remit your Account balance to the applicable state authority as unclaimed property.

12. ERROR RESOLUTION AND UNAUTHORIZED TRANSACTIONS

If you believe an error has occurred in your Account, or that an unauthorized transaction has been processed, you must notify Vera Money no later than sixty (60) days after we made available the first statement or transaction record on which the error appeared.

Your rights with respect to error resolution, unauthorized transaction liability limits, provisional credit, and Vera Money’s investigation procedures are set forth in detail in Vera Money’s EFT Error Resolution and Consumer Liability Disclosure, which is incorporated into this Agreement by reference. Vera Money’s Zero Liability Policy for unauthorized transactions is described in that disclosure.

13. VERA AI MOBILE APPLICATION

13.1 License

Vera Money grants you a limited, non-exclusive, non-transferable, revocable license to download and use the Vera AI App solely for the purpose of accessing your Account and using the Services in accordance with this Agreement. You may not copy, modify, distribute, sell, license, reverse-engineer, decompile, or create derivative works of the App.

13.2 Device and System Requirements

Use of the Vera AI App requires a compatible iOS or Android device with a current operating system and an active internet connection. Vera Money does not guarantee that the App will be compatible with all devices or operating system versions. You are responsible for maintaining a compatible device and for any data charges imposed by your wireless carrier.

13.3 App Updates

Vera Money may release updates to the Vera AI App from time to time. You are responsible for installing updates in a timely manner. Failure to install security updates may result in reduced functionality or increased security risk. Vera Money reserves the right to require mandatory updates as a condition of continued access to the Services.

13.4 Availability

Vera Money will use commercially reasonable efforts to maintain the availability of the Vera AI App and associated Services. Vera Money does not guarantee uninterrupted or error-free operation of the App. The App may be temporarily unavailable due to maintenance, system upgrades, or circumstances beyond Vera Money’s control.

14. ACCOUNT SECURITY

You are responsible for maintaining the security of your Account credentials, including your username, password, PIN, biometric authentication data, and any multi-factor authentication methods. Do not share your credentials with any person. Vera Money will never ask you for your password, PIN, or full account number via email, phone, or text message. If you receive a communication purporting to be from Vera Money requesting such information, do not respond and report it to Vera Money at security@veramoney.com.

If you suspect that your Account credentials have been compromised or that unauthorized access to your Account has occurred or may occur, you must notify Vera Money immediately by calling +1 844 222 8631 or locking your Account through the Vera AI App. Prompt notification is critical to minimizing your liability for unauthorized transactions. See Vera Money’s EFT Error Resolution Disclosure for applicable liability limits.

15. PRIVACY AND INFORMATION SHARING

Vera Money’s collection, use, and sharing of your personal information is governed by Vera Money’s Privacy Notice, available at veramoney.com/privacy and in the App. The Privacy Notice is incorporated into this Agreement by reference. By opening an Account, you acknowledge receipt of Vera Money’s Privacy Notice and consent to Vera Money’s collection and use of your information as described therein.

Financial Privacy (GLBA): Vera Money is subject to the Gramm-Leach-Bliley Act and FTC Safeguards Rule. Vera Money limits the sharing of your nonpublic personal information (NPI) as described in Vera Money’s Privacy Notice. You may have the right to opt out of certain sharing under applicable law.

State Privacy Rights: Depending on your state of residence, you may have additional rights regarding your personal information, including rights under the California Consumer Privacy Act (CCPA/CPRA) and comparable state laws. Please review Vera Money’s Privacy Notice for information about your state-specific rights.

16. ELECTRONIC COMMUNICATIONS

By opening an Account, you have consented to receive communications from Vera Money electronically pursuant to Vera Money’s eSign Consent and Disclosure. All disclosures, notices, statements, agreements, and other communications provided to you electronically have the same legal effect as written paper documents. You may withdraw your consent to electronic communications at any time as set forth in Vera Money’s eSign Consent, but withdrawal will result in termination of your Account. Vera Money’s eSign Consent and Disclosure is incorporated into this Agreement by reference.

17. ACCOUNT STATEMENTS

Vera Money will make your Account statement available at least quarterly electronically through the Vera AI App and the veramoney.com portal. Your statement will reflect all transactions, fees, and other Account activity during the statement period. You are responsible for reviewing your statement promptly after it is made available and for reporting any errors or unauthorized transactions within the timeframes required by Regulation E and Vera Money’s EFT Error Resolution Disclosure.

Vera Money does not offer paper account statements. You may request a paper copy of any electronic disclosure at any time at no charge, as described in Vera Money’s eSign Consent and Disclosure.

18. ACCOUNT INFORMATION UPDATES

You are responsible for maintaining current and accurate contact information in your Account, including your mailing address, email address, and phone number. You may update your information at any time through the Vera AI App or by contacting Vera Money customer support. Failure to maintain accurate contact information may affect Vera Money’s ability to deliver required notices and disclosures to you and may affect your Regulation E error resolution rights. You must notify Vera Money promptly of any change in your legal name or tax identification information.

19. CLOSING YOUR ACCOUNT

19.1 Voluntary Closure by You

You may close your Account at any time by contacting Vera Money customer support at +1 844 222 8631 or support@veramoney.com. Upon closure, Vera Money will disburse your remaining Account balance to you by ACH transfer to a linked external account or by check, at no charge. Expedited disbursement by overnight check is available for a fee as set forth in the Fee Schedule. You remain responsible for all transactions, fees, and obligations incurred prior to Account closure.

19.2 Closure by Vera Money

Vera Money reserves the right to close, suspend, or restrict your Account or your access to the Services at any time, with or without cause, upon reasonable notice to you. Vera Money may close your Account immediately and without prior notice if Vera Money determines that: (a) you have violated this Agreement; (b) your Account has been used for fraudulent, illegal, or unauthorized purposes; (c) you have provided false or misleading information to Vera Money; (d) your Account poses a risk of financial loss or reputational harm to Vera Money; (e) Vera Money is required to close your Account by applicable law, regulation, or order of a Governmental Authority; or (f) Vera Money reasonably suspects your Account is associated with money laundering, terrorist financing, or other criminal activity.

If Vera Money closes your Account, Vera Money will disburse any remaining balance to you in accordance with applicable law and this Agreement, provided that Vera Money is not required to return funds that are subject to a legal hold, government order, or regulatory restriction.

20. PROHIBITED USES

As a user of the Services, and in connection with your Vera Money Account, you agree not to:

Engage in any illegal activity, including but not limited to money laundering, terrorist financing, tax evasion, fraud, or any other activity that violates applicable federal, state, or local law;
Purchase or facilitate the purchase of illegal goods or services, including illegal drugs, weapons, controlled substances, or any goods or services prohibited by applicable law;
Engage in gambling activities that are unlawful under applicable law;
Fund, initiate, or process any transaction involving any person, entity, or country subject to sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) or any other applicable sanctions authority;
Process transactions on behalf of a third party — you may not use your Vera Money Account as a payment intermediary, money transmitter, or payment facilitator for any other person or entity;
Violate the NACHA Operating Rules, Mastercard network rules, or any other applicable payment network rules or operating regulations;
Engage in any activity that constitutes unfair, deceptive, or abusive acts or practices (UDAAP) as defined by the Consumer Financial Protection Act or any other applicable law;
Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or that enforce limitations on the use of the Services and/or the Content contained therein;
Engage in unauthorized framing of or linking to the Services;
Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other malicious code or material — including excessive use of capital letters and spamming (continuous posting of repetitive text) — that interferes with any party’s uninterrupted use and enjoyment of the Services, or that modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services;
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools, except as may result from standard search engine or internet browser usage;
Use, launch, develop, or distribute any automated system — including without limitation any spider, robot, cheat utility, scraper, or offline reader — that accesses the Services, or use or launch any unauthorized script or other software;
Upload or transmit (or attempt to upload or transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware,” “passive collection mechanisms,” or “pcms”);
Delete the copyright or other proprietary rights notice from any Content;
Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code;
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services;
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services;
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services;
Trick, defraud, or mislead us or other users, especially in any attempt to learn sensitive account information such as user passwords or account credentials;
Attempt to impersonate another user or person or use the username of another user;
Use any information obtained from the Services in order to harass, abuse, or harm another person;
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you;
Make improper use of our support services or submit false reports of abuse or misconduct;
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services;
Use a buying agent or purchasing agent to make purchases through the Services;
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses;
Use the Services or your Vera Money Account to resell, commercialize, or compete with us, or to otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise, without our prior written consent;
Use the Services in a manner inconsistent with this Agreement, its legal terms, or any applicable federal, state, or local law, regulation, rule, or order; or
Take any action that, in Vera Money’s sole determination, exposes Vera Money, its Sponsor Bank, payment network partners, or customers to financial, legal, regulatory, or reputational risk.

Vera Money reserves the right to decline, reverse, or hold any transaction that Vera Money believes, in its sole discretion, violates this Section or applicable law, without prior notice to you.

21. BSA/AML AND REGULATORY COMPLIANCE

Vera Money is subject to the Bank Secrecy Act (BSA) and is required to maintain an anti-money laundering (AML) program. Vera Money may monitor your Account activity and may file reports with governmental authorities, including Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), as required by law. Vera Money is prohibited by federal law from disclosing to you whether a SAR has been filed regarding your Account. Vera Money may freeze, block, or close your Account and may refuse to process transactions if required by applicable law or regulation, including sanctions laws administered by OFAC.

22. INTELLECTUAL PROPERTY

All content, technology, trademarks, service marks, logos, software, and intellectual property associated with the Vera AI App, the veramoney.com website, and Vera Money’s Services are owned by or licensed to Vera Money and are protected by applicable intellectual property laws. Nothing in this Agreement grants you any right, title, or interest in Vera Money’s intellectual property. You may not use Vera Money’s trademarks, logos, or brand elements without Vera Money’s prior written consent.

23. DISCLAIMERS OF WARRANTIES

IMPORTANT — PLEASE READ

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. VERA MONEY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VERA MONEY DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, DATA, OR INFORMATION AVAILABLE THROUGH THE SERVICES.

24. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERA MONEY’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER OR RELATED TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO VERA MONEY IN THE SIX (6) MONTH PERIOD PRECEDING THE CLAIM; OR (B) $100.00. IN NO EVENT SHALL VERA MONEY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES, EVEN IF VERA MONEY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, Vera Money’s liability shall be limited to the fullest extent permitted by applicable law. Nothing in this Section limits Vera Money’s liability for: (i) death or bodily injury caused by Vera Money’s gross negligence; (ii) fraud or willful misconduct; or (iii) liability that cannot be excluded under applicable law, including under Regulation E.

25. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Vera Money, its Sponsor Bank, and their respective officers, directors, employees, agents, licensors, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of this Agreement; (b) your violation of applicable law; (c) your use of the Services in a manner not authorized by this Agreement; (d) any fraudulent, illegal, or unauthorized transaction initiated from your Account; or (e) your violation of the rights of any third party.

26. AMENDMENTS TO THIS AGREEMENT

Vera Money reserves the right to amend this Agreement at any time. For material changes — including changes that affect your legal rights, increase your fees, or modify dispute resolution procedures — Fees may be changed with at least 30 calendar days’ advance written notice to you before the change takes effect, as required by Regulation DD, 12 C.F.R. § 1030.5(a), except that Vera Money may reduce or eliminate fees at any time without advance notice. Changes that are favorable to you may take effect immediately.

Your continued use of your Account or the Services after the effective date of any amendment constitutes your acceptance of the amended Agreement. If you do not agree to an amendment, your sole remedy is to close your Account before the effective date of the change.

27. BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER. BY AGREEING TO THIS AGREEMENT, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

27.1 Agreement to Arbitrate

Except as provided in Section 27.4, you and Vera Money agree that any dispute, claim, or controversy arising out of or relating to this Agreement or your Account (a “Dispute”) will be resolved by binding individual arbitration, rather than in court. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.).

27.2 Arbitration Procedures

Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at adr.org. Arbitration will be conducted by a single, neutral arbitrator. You may choose to have the arbitration conducted by telephone, videoconference, based on written submissions, or in person in the county where you reside. The arbitrator’s decision will be final and binding.

27.3 Limitation Period for Claims

A dispute, claim, or controversy arising out of or relating to this Agreement, your Account, or the Services — regardless of the form of action or the legal theory upon which it is based — must be commenced within one (1) year from the date on which you knew, or in the exercise of reasonable diligence should have known, of the facts giving rise to the claim--except to the extent a shorter or longer period is required by applicable law, in which case such shorter or longer period will apply. Any claim not brought within this period shall be barred, except that this limitation does not apply to, and shall not shorten, any right or remedy that may not be waived or contractually shortened under applicable law, including the Electronic Fund Transfer Act and Regulation E. This limitations period applies to all claims whether asserted in arbitration, in court, or through any other dispute resolution mechanism available under this Agreement.

27.4 Class Action Waiver

You and Vera Money each agree that all Disputes will be resolved on an individual basis only, and not as a class, collective, or representative action. The arbitrator has no authority to consolidate more than one person’s claims or to preside over any class or representative proceeding. If a court determines that this class action waiver is unenforceable, then the arbitration agreement in Section 27 shall be void.

27.5 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring a Dispute in small claims court if the Dispute qualifies for small claims court jurisdiction. Either party may also seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

27.6 Opt-Out Right

You have the right to opt out of this arbitration agreement by notifying Vera Money in writing within thirty (30) days of the date you first accept this Agreement. To opt out, send a written notice to Vera Money, Inc., Attn: Legal Department, 2602 Valley Way, Cheverly, MD 20785-2959, stating your name, account number, and that you are opting out of the arbitration agreement. Opting out will not affect any other provision of this Agreement.

28. GOVERNING LAW AND VENUE

This Agreement is governed by and construed in accordance with the laws of the State of Missouri and applicable federal law, without regard to conflict of law principles. To the extent any Dispute is not subject to arbitration under Section 27, you and Vera Money consent to the exclusive jurisdiction and venue of the state and federal courts located in the Jackson County, Missouri.

29. GENERAL PROVISIONS

Entire Agreement: This Agreement, together with all incorporated documents, constitutes the entire agreement between you and Vera Money with respect to your Account and the Services and supersedes all prior agreements, representations, and understandings.
Severability: If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
Waiver: Vera Money’s failure to enforce any provision of this Agreement shall not constitute a waiver of Vera Money’s right to enforce that provision in the future. No waiver by Vera Money of any provision shall be effective unless made in writing.
Assignment: You may not assign or transfer your rights or obligations under this Agreement without Vera Money’s prior written consent. Vera Money may assign this Agreement without your consent in connection with a merger, acquisition, or sale of all or substantially all of Vera Money’s assets.
Force Majeure: Vera Money shall not be liable for any failure or delay in performance resulting from circumstances beyond Vera Money’s reasonable control, including natural disasters, pandemics, acts of government, power or telecommunications failures, or other force majeure events.
Notices: Notices from Vera Money to you will be delivered electronically in accordance with Vera Money’s eSign Consent. Notices from you to Vera Money must be sent to support@veramoney.com or by mail to Vera Money, Inc., 2602 Valley Way, Cheverly, MD 20785-2959.
Headings: Section headings are for convenience only and shall not affect the interpretation of this Agreement.

30. CONTACT INFORMATION

Customer Support (24/7):

+1 844 222 8631

Email:

support@veramoney.com

Security Issues:

security@veramoney.com

Compliance / Privacy:

privacy@veramoney.com

Website:

veramoney.com

Mobile App:

Vera AI — available on iOS and Android

Mailing Address:

Vera Money, Inc., 2602 Valley Way, Cheverly, MD 20785-2959

This Agreement is governed by the laws of the State of Missouri and applicable federal law, including the Electronic Fund Transfer Act, Truth in Savings Act, Gramm-Leach-Bliley Act, and Bank Secrecy Act.